Shipping Information

When do we ship?
 

All weekday orders (Mon-Fri) are shipped out if placed before 11:00 am PST (west coast time). While Saturday shipping is not guaranteed, some orders do still get shipped out on Saturdays. USPS Priority mail takes 2-7 days, and Ground takes between 1-7 days depending on where you live. Ground may be UPS or Fedex.

More than one item may ship VIA more than one warehouse. You will receive multiple tracking numbers for each shipments if this is the case.

All shipments are insured, and tracked . Higher value shipments of $250 or more will require a direct signature, meaning someone will need to sign for the package for it to be released. This is to ensure high value orders are not left unattended. The tracking number allows you to see where your package is, and when it will be delivered. The delivery dates on the tracking screen are estimates. 98% of packages will show up on time. On some occasions packages may show up sooner or little bit later than the estimated delivery dates.

Tracking indicates package is late:
 

Please be patient in these cases. Especially when it comes to bad winter weather, hurricanes, etc. This can affect the delivery of packages outside of the affected areas. While we would love to prevent delays, they are entirely out of our control. Carriers will declare packages lost after 15 days with no movement. In this case, we will offer a refund or re-ship.

If you still cannot locate your package, make sure to contact us, and we will help you with any addition details or information needed so you can get your package. Tracking: The tracking number allows you to see where your package is, and when it will be delivered.  The delivery dates on the tracking screen are estimates. 99% of packages will show up on time. Some packages may show up sooner or little bit later than the estimated delivery dates. The only guaranteed delivery dates are Overnight/1 day shipping services. Severe weather delays:   To stay updated with USPS service alerts and weather delays, please visit http://about.usps.com/news/service-alerts/resident-weather-updates.htm Please keep in mind that we have no control over weather delays. It is the buyer's due diligence to stay updated with potential weather delays for their region, as these can change by the hour; especially during winter season. For severe storms, package delivery can be delayed up to a week, or as soon as the storm calms down.